Obviously, sub-prime mortgage exposure is the hot-topic these days. The key concern for banks is risk and uncertainty. Looming in the background is the on-going cost-cutting imperative and tougher competition (including hedge funds that are now directly originating loans). This is true for retail as well as commercial, private, and investment banking.

Focusing on retail banking, some of the major markers around branch performance include Non Interest Income & Non Interest Margin, Customer Satisfaction, and associate productivity.

There are a variety of management systems that support branch performance reporting and analysis as well as operational efficiency initiatives that intelligently support margin expansion. They include pricing models, portfolio risk analysis, customer segment & house holding analysis, channel forecasts and cross-sell plans.

You want to ensure that the assumptions and drivers built into your models and plans are captured, communicated and managed - now more than ever.

BROADSHEET SNEAK-PEEK: BANKING

POTENTIAL INITIATIVES THAT CAN BE STARTED FROM THE DISCOVERY ANALYSIS

PEER BENCHMARKS: BANKING PERFORMANCE MARKERS